is crucial to ensuring the safe use of our online services. When you visit our website, we collect, process, and utilize personal data. Our data protection information emphasizes our commitment to managing your data securely and reliably and clarifying how we use our customers' personal information. We comply with all provisions outlined in data protection legislation.

1. Responsible legal entity

   The entity liable under the legislation for safeguarding personal data is RAVENNA S.A. with General Commercial Registry (G.E.MI.) No.: 013369717000 For any question or request please send an e-mail to [email protected].

2. What is personal data

   Personal data is any information that can be linked to you. This encompasses details like your name, address, email address, and phone number. During each visit to our website, we collect additional data automatically for technical reasons, such as your computer's IP address used to connect to the internet, information about the website you visited prior to ours, and details about the internet browser you used (technical information). However, we ensure that the original meaning of the content remains unchanged and the wording is formal, clear, concise, and grammatically correct. We store this data for 7 days. In some cases, this technical information may constitute personal data. As a rule, we only use technical data to the extent necessary for technical reasons, website operation and protection against attacks and abuse, or for statistical purposes in a pseudonymous or anonymous form.

3. How we use your personal information

   We collect, process and use your personal information, in particular when you visit ravenna.gr, when you register at ravenna.gr, or log into an existing customer account, or when you order products on site. We will use your information only in accordance with applicable laws and this privacy policy, as well as with your consent, as the case may be. In many cases, data will be used only in a pseudonymous or anonymous form.

   1. Site visit

      • Log files

        During your visit to the mysite.grsite pages, the following data will be stored, as a rule, for technical reasons in log files:

        • the IP address (Internet Protocol address) of the access computer
        • the website from which you are visiting us (referral)
        • our websites you visit
        • the date of the visit
        • the browser type
        • operating system
        
        

        Data is stored for a maximum of 7 days as a technical precaution to protect data processing systems from unauthorized access.

      • Profiles using aliases

        We may create and analyze pseudonym profiles for the purposes of advertising, market research, and tailoring our services to meet our customers' needs, but only to the extent that you have not exercised your legal right to object to the use of your data at any time (see information about the right to object in Section 7 below and the following sections).

      • Use of cookies

        We use cookies on our websites. Cookies are text files that allow us to make your visit to our website as convenient as possible. This includes, for example, the default settings for the display of our website or shopping cart functions, as well as the possibility of one-time registration, so that you only have to register once on our website,even if you want to use the product offers of our partners. Cookies contain a unique letter/number combination that identifies the browser you are using. These cookies are temporarily stored on your computer and only sent to our server when you visit our website. We primarily use session cookies, which are not stored on your hard drive and are deleted when the browser is closed or after a period of inactivity. A persistent cookie is stored for your shopping cart, which expires within 30 days of your last visit to the site.

        You can view and delete cookies stored on your computer, and control how cookies are handled in general, through your web browser settings. For more information, click here.

   2. Sign up, login and order

      When you register and are logged in, or when you place an order, or when you are logged in and attempt to place an order but do not complete it, we collect, process and use the personal data and information you provide in accordance with applicable personal data protection laws. We may use your product and service information when you attempt to place an order to contact you using the information you provided to us during registration, if you have given us your consent. The information we request from you in order to provide the services you request is marked as required on the forms. Other information is optional. We may ask you for contact information such as your name, delivery and billing address, and information about your chosen payment method in order to enter into and perform a contract. We also use your information to maintain our customer database so that only relevant information is stored. To avoid typographical errors and to ensure that you receive the items you order, we verify that the address you provide is complete and accurate.

   3. Communicating information about our product range and special promotions and other updates

      • We use your information to send the information you have ordered or attempted to order from our product line and for other promotional activities of the Site to the e-mail address you have provided. You may opt out of this e-mail feature at any time.

      • In addition, we may send you information about our goods and services to the e-mail address you provide when you make a purchase, even without your prior consent. You may opt out of receiving these e-mails at any time at no cost to you other than the cost of sending the e-mail at the provider's usual rates.

      • We want you to enjoy reading our e-mails. Therefore, we try to include only information that is likely to be of interest to you. Therefore, we measure and store in your user profile message open and click rates, i.e. if and when you open our e-mails, what is the content of the e-mails you click on, and whether and why our e-mails may not have been delivered. We may also use this information for statistical purposes.

      • We may use your information to send promotions and special offers from the Site by mail. If you wish to opt-out of this correspondence, you may do so at any time.

   4. Miscellaneous

      We store and use your data when you contact us by e-mail or through our contact form, or when you sent us information in some other way and you therefore transmit your data to us for this purpose.

      In addition, we store and utilize personal data and technical information as required to prevent or investigate abuse or other illicit behavior on our website, specifically to uphold data security in case of attacks on our IT systems. Finally, we will store and use your data only as required by law, such as in response to an official directive or a judicial ruling, and to protect our rights, interests, and defend against legal claims. We will adhere to industry-specific language standards and grammatical correctness in adherence to standard metrics and units.

4. To who we transmit your personal information

   When transmitting your personal information, we always ensure the highest possible level of security. Thus, we shall transmit your data exclusively to carefully selected service providers and partner companies, pre-bound by contract. In addition, your data is only transferred to entities within the European Economic Area, ensuring compliance with the stringent EU regulations on personal data protection. Alternatively, data may be transmitted to parties committed to adhering to corresponding security standards.

   1. Transmission to service providers

      We use various service providers for the operation of the Site and the performance of contracts, e.g. for central IT services or the hosting of the Site, for the payment and delivery of products or for the installation of hardware, to whom we provide the necessary information (e.g. name, address) in order for them to perform their duties.

      Some of these companies work with us as external data processors and will only use the information provided to them in accordance with our instructions. We have therefore entered into agreements with these companies that require them to implement security measures and to monitor these measures on a regular basis.

      In contrast to external data processing, we transfer data to third parties in connection with the performance of contracts in the following cases:

      • For the delivery of goods to transport and courier companies and to companies providing postal services, as specified when placing the order.
      • For the payment of the goods to the payment service providers you specify when you place your order. In the case of payment by credit card, this will be done via the payment server service provider "XXX PAYMENT GATEWAY" to the bank. In the case of payment by PayPal, this is carried out and processed by PayPal (Europe) S.àr.l. etCie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, commercial register no: R.C.S. Luxembourg B 118 349. In the case of payment by electronic bank transfer, this will be carried out and processed by the banking institution of your choice, namely National Bank of Greece SA, Alpha Bank SA, Eurobank Ergasias SA, Piraeus Bank SA.

   2. Transmission to third parties

      Finally, we may disclose your information to third parties or government authorities in accordance with applicable data protection laws, if we are required to do so by law or court order, or if we are entitled to do so, for example, because it is necessary for the prosecution of criminal offences or to protect and enforce our rights and claims.

5. Data security

   The security of your personal information is important to us. We therefore take technical and organizational measures to protect your data stored with us and to effectively prevent its loss or misuse by third parties. In particular, our employees who process personal data are required to maintain confidentiality. To protect your personal information, data is transmitted in an encrypted format. For example, we use TLS = Transport Layer Security to protect communication through your web browser. You can recognize this by the padlock that your browser displays when a TLS connection is made. In order to ensure the long-term protection of your data, the technical security measures are regularly reviewed and, if necessary, adapted to the latest technological standards.

6. Your Rights

   You have a legal right to be informed about the personal data we hold about you and to have it corrected or deleted. The quickest, easiest and most convenient way to exercise these rights is to log into your customer account and immediately edit your data stored there or delete your customer account completely. Any data that we are required to retain due to legal, statutory or contractual obligations to retain business records will be blocked rather than deleted to prevent it from being used for other purposes.

7. Consent, objection right

   Where we use data for a purpose that requires your consent under the law, we will always ask for your explicit consent and link the consent you give to the privacy policy. Once granted, consent may be withdrawn at any time with effect for the future and/or you may object to future use of your data for advertising, market research and opinion polling purposes. You should be aware that, for technical reasons, it may take some time to process your objection/revocation and that you may continue to receive communications from us in the meantime.

   For the purposes of revoking your consent or objecting, a simple notification thereof is sufficient. For this purpose, you can use our contact details (paragraph 1) without any charge, apart from the costs of your connection provider: To the extent that you receive information from us by e-mail, you can do this even more easily, by clicking on the link included in the email.

8. Social Media plugins

   We offer on our website the so-called social plugins of various social networks (e.g. the Facebook "Like" button). These plugins are integrated through addthis.com by Clearsprings Technologies, Inc, 8000 Westpark Drive, Suite 625, McLean, VA 22102, USA.

   To protect your privacy, we use a technical solution to integrate social plugins that prevents data (e.g. IP address) from being transmitted to addthis or social networks such as Facebook when our website is visited. Social media plugins are only activated the first time they are clicked on. This causes your web browser to retrieve the plugins from the addthis servers and display them as part of our website. In this combination, information (e.g. IP address) is transmitted to addthis in the USA and to social networks such as Facebook. In addition, addthis.com may place cookies or "web beacons" on your computer.

   You will need to click on the social media plugins a second time to fully use the "Invite a Friend" (e.g. "Like") button. If you are a member of a social network and click on the social plugin, the social network provider may be able to link information about your visit to our website with your profile information on the social network. Please contact the operators of the social networks you use for information about these features. Detailed information on the operation of addthis.com can be found in the privacy policy of addthis.com by clicking on www.addthis.com/privacy.

   Find out about your individual browser settings to manage cookies and web beacons. You can obtain this information from your browser manufacturer. In addition, third parties offer browser extensions and plug-ins that allow you to configure how your browser manages cookies and personal information.

9. Links to websites of other companies

   The Site may contain links to the webpages of other companies. We are not responsible for the privacy practices of external websites that you may access through these links. We encourage you to check the privacy practices of these external sites.

10. Changes to this personal data protection information

    We want to provide our customers with attractive product offers and therefore constantly adapt our product range to meet our customers' needs. It may therefore be necessary to update and amend this privacy policy. We therefore recommend that you check this page regularly for any changes.

    Where such changes may affect the consent you have given, we will notify you separately.