FAQ

Orders

  • How can I order one of your products?

    You can place your order in the following ways:
    • By phone at 2160701170, providing the product codes.
    • Online via our website.
    • Visiting one of our stores.

  • Where is your shop located?

    You will find our stores at the following locations:

    • Athens: 18 Kifissou Avenue, Agios Ioannis Rentis, 18233
    • Thessaloniki: 10th km A/D Thessaloniki - Nea Moudania, Pylaia, 57001 Next to the MEDITERRANEAN COSMOS shopping center
    • Schimatari: 61o km Athinon - Lamias National Road, Schimatari, 32009

    You can see our locations on the map on the following page

  • What are the payment methods?

    Payment can be made:
    • With debit card charge (Debit Card).
    • With credit card charge and interest-free instalments (Credit Card).
    • With PayPal account
    • Cash on delivery* (you pay when you receive your order.)
    • With IRIS Payment online
    • By deposit in one of the bank accounts of RAVENNA S.A.
      Bank Account number   IBAN
     Alpha Bank
    		  231002002008027  GR4401402310231002002008027
      Piraeus Bank  5153063190836  GR0201721530005153063190836
      National Bank  27247022711  GR5901102720000027247022711
     Eurobank  00260423120200456802

     GR5102604230000120200456802

    * Only small items and fixtures that can be transported by courier are shipped with cash on delivery payment method

Shipping and deliveries

  • Which are the products shipping methods?

    Deliveries are made either with privately owned vehicles or through a transport company.
    Small items and fixtures are shipped by courier
Returns and credit

  • Is it possible to return a product?

    If you wish to change a product, you may return it within thirty (30) days in its original packaging.
    Details of our Returns Policy can be found here