Warranties
General Warranty Terms
What is covered by the warranty?
The contents of the warranty vary from product to product. See below for more information on the warranty terms for each product.
Warranty period - local scope of the warranty
The warranty period for each product varies according to the type of product.
The warranty is valid from the date of purchase of the product and covers the whole of Greece.
How to fix the problem?
RAVENNA will determine whether the product is covered by the warranty. If the product or part thereof is found to be defective, it will ensure that the problem is corrected or repaired. If deemed necessary, it will replace the defective part. If the product is no longer part of the RAVENNA range, RAVENNA will replace it with a similar product of the same value.
Warranty terms
The warranty is valid from the original date of purchase of the product, provided that it was purchased from a RAVENNA store. In order to verify the date of purchase, it is necessary to keep the sales receipt, as it is the only proof of the date of purchase. The warranty does not cover damage caused by incorrect assembly, misuse or poor storage, lack of cleanliness or scratches/impacts or any other type of accident. The warranty does not cover normal wear and tear, products placed outdoors or in a wet environment, or non-domestic use, unless otherwise stated. For the best service, contact the store where you purchased the product. See below for more information on the warranty conditions for each product.
Maintenance/care instructions
For the warranty to be valid, it is necessary to follow the maintenance instructions for each product. All maintenance instructions can be found in the RAVENNA store and on www.ravenna.gr.
General rights
In any case, in addition to the rights provided by the guarantee, all the rights applicable to the consumer under the existing regulations and laws relating to the sales contract are recognized. The consumer's statutory rights are cumulative to the rights provided by the guarantee.
Communication channels in case you need our services
Visit a RAVENNA store. Alternatively, contact us by phone or e-mail. When communicating with us, please make sure you have your proof of purchase with you, as this is the only proof of the date of purchase and is necessary for the warranty of the product to be valid.
What is covered by the warranty?
The contents of the warranty vary from product to product. See below for more information on the warranty terms for each product.
Warranty period - local scope of the warranty
The warranty period for each product varies according to the type of product.
The warranty is valid from the date of purchase of the product and covers the whole of Greece.
How to fix the problem?
RAVENNA will determine whether the product is covered by the warranty. If the product or part thereof is found to be defective, it will ensure that the problem is corrected or repaired. If deemed necessary, it will replace the defective part. If the product is no longer part of the RAVENNA range, RAVENNA will replace it with a similar product of the same value.
Warranty terms
The warranty is valid from the original date of purchase of the product, provided that it was purchased from a RAVENNA store. In order to verify the date of purchase, it is necessary to keep the sales receipt, as it is the only proof of the date of purchase. The warranty does not cover damage caused by incorrect assembly, misuse or poor storage, lack of cleanliness or scratches/impacts or any other type of accident. The warranty does not cover normal wear and tear, products placed outdoors or in a wet environment, or non-domestic use, unless otherwise stated. For the best service, contact the store where you purchased the product. See below for more information on the warranty conditions for each product.
Maintenance/care instructions
For the warranty to be valid, it is necessary to follow the maintenance instructions for each product. All maintenance instructions can be found in the RAVENNA store and on www.ravenna.gr.
General rights
In any case, in addition to the rights provided by the guarantee, all the rights applicable to the consumer under the existing regulations and laws relating to the sales contract are recognized. The consumer's statutory rights are cumulative to the rights provided by the guarantee.
Communication channels in case you need our services
Visit a RAVENNA store. Alternatively, contact us by phone or e-mail. When communicating with us, please make sure you have your proof of purchase with you, as this is the only proof of the date of purchase and is necessary for the warranty of the product to be valid.