Privacy Policy

Introduction
The purpose of this privacy policy is to provide you with an understanding of why we collect your personal information and how we use it. We hope that everyone will take a few minutes to read it carefully.
This policy applies to everyone who buys and uses our products and services through our points of sale (stores), over the phone, through applications or through our website.

About us
Company RAVENNA SINGLE-MEMBER. S.A. (hereinafter referred to as the "Company") specializes in the trade of tiles, sanitary ware, furniture, lighting, etc. and is based in Schimatari, Boeotia. The Company offers products and services through an efficient operating model at all points of contact.

Your safety
When you buy our products or use our services, you are entrusting us with your information. For this reason, you are our priority and we listen to and take into account your opinions and wishes in order to understand your expectations and ensure that they are met by our business decisions. We are committed to maintaining your trust.
The Company's Personal Data Protection Policy provides detailed information on when and why we collect your personal information, how we use and process it, how long we retain it and under what conditions we may share it with third parties.

Data collection
When you visit one of our points of sale (e.g. stores, websites, social media), we ask you to provide us with certain information about you.
This information may include the following:

  • Personal information such as name, address, email address, telephone number and other communication details. Such information is collected when you purchase a product from our stores or when you register for the first time with our online services, e.g. when you complete a market research survey, post a comment on our social media sites (Facebook, Twitter, YouTube), enter one of our competitions, etc.
  • Account information, such as username and other identifiers or credentials used to access our online services.
  • Device information.
  • IP address and Cookies data.
  • Location.

Cases in which we request your personal information:

  • When you buy products from our stores or through our call center.
  • When you register to use our electronic services.
  • When you request to receive updates on promotional marketing.
  • When you enter one of our competitions or complete a customer survey.
  • When you sign up to our loyalty programs.
  • When you submit requests

How we process your personal information
We process your personal information when entering into a contract with you or for specific purposes, including:

  • processing of orders and payments for products and services you have purchased or for refunds;
  • promotions about our products and services or those of our partners which we think may be of interest to you, where we have obtained your consent to contact you.

We may use and process your personal information if you have given us your consent for the following:

  • update when a product is again available
  • to contact you by e-mail or SMS about our products and services, contests, offers, promotions or special events.
  • to reward you for participating in the Company's loyalty programs.

Lawful interest
We may use and process your personal information where necessary for our legitimate interests as a business for the following purposes:

  • to provide support to our customers, respond to and communicate with you about your requests.
  • to answer questions, complaints, requests and comments
  • to communicate with you regarding your orders, purchases or accounts
  • to provide you with material of interest and navigation to our websites
  • to be informed about promotions (where we require your consent), e.g. to tailor communications or send targeted messages via social networks and third party platforms
  • to conduct some data analysis, including customer research, trend analysis and financial analysis
    to help us understand more about you as a customer, the products and services you consume, how you consume and shop such products, so that we can serve you better
  • to operate, evaluate and improve our business, including developing new products and services, determining the effectiveness of our sales, marketing and advertising efforts, analyzing and improving products, offers, promotions and electronic services and other technologies
  • to comply with your requests relating to the exercise of your rights (for example, if you ask us not to contact you
  • for marketing purposes, we will keep this file on the removal lists in order to comply with your request)
  • to use or disclose your personal information (for example, in connection with a government investigation) where we are legally entitled or obliged to do so
  • to reserve the right to contact you regarding overdue debts either directly or through third party partners
  • to protect, detect and prevent fraud and other criminal activity, claims and other liabilities
  • for network and information security, in order to take steps to protect your information from loss, damage, theft or unauthorized access..

Compliance with legal obligations
We will use your personal information to comply with our legal obligations, such as:

  • locate you when you contact us
  • verify the accuracy of the information we hold about you
  • assist a public authority, e.g. police.

For your "benefit"
We will use your personal information for your own "benefit" for example we may need to contact you if there is a potential risk to your safety from a product you have purchased or to recall it.
We use automated information for purposes such as:

  • personalization of our visitors' experience on our online services.
  • delivery of material (including advertising) tailored to your interests and the way you browse our online services
  • proper management of our company.

We use this information to help troubleshoot technical and service problems, to administer online (Internet) services, to identify online users of our services, to target advertising, and to gather demographic information about you. We use automated information to determine usage patterns and how we can tailor our services to better meet your needs.
We may also use the information we collect about you in other ways, which we will tell you about at the time of collection, so that we can tailor our services to better meet your needs.

How we share your personal information
The Company may share personal information within the company. The members of the company RAVENNA SINGLE-MEMBER S.A. who receive this information shall not use or disclose the information unless consent has been obtained.

Our service providers
We work with vendors, suppliers and organizations who may process your personal information on our behalf, provided that they comply with our privacy policy. We only share information that enables them to provide their services to us or to facilitate the provision of their services to you. For example, some of our service providers display advertisements for our products and services as well as the products of our partners, suppliers and third parties. Provided that you have given your consent and have opted in to receive information about our promotions, you may see online advertisements that we have placed on the websites that you visit or on the interactive services that you use.

Skroutz services usage data

In order to be able to evaluate and constantly improve the quality of the services provided to the consumers, our company uses the Skroutz Analytics service, which works with cookies. Through this service, as long as you have previously given your consent through Skroutz.gr, usage statistics are securely transmitted from us to Skroutz. The data received by our company through this service is covered by the Skroutz.gr Privacy Policy and Cookie Policy, at the end of which you can also withdraw any consent given.

Skroutz services usage data

In order to be able to evaluate and constantly improve the quality of the services provided to the consumers, our company uses the Skroutz Analytics service, which works with cookies. Through this service, as long as you have previously given your consent through Skroutz.gr, usage statistics are securely transmitted from us to Skroutz. The data received by our company through this service is covered by the Skroutz.gr Privacy Policy and Cookie Policy, at the end of which you can also withdraw any consent given.
In addition, we hereby inform you that if you have been directed to our online shop via Skroutz.gr and have made a purchase from us, data relating to your specific purchase will be securely shared by us with Skroutz in the context of our commercial cooperation with Skroutz and your use of Skroutz services. The sharing of this data by us is done through cookies and is necessary for the financial settlement of this commercial cooperation that you may have used. Because of this necessity, the law allows us not to ask for your consent to share this data. More information can be found in the Privacy Policy as well as in the Cookie Policy of Skroutz.gr.

Other organizations and persons
In certain cases we may transfer your personal information to other organizations. For example:

  • For example, if requested by a government or regulatory authority, such as the police or the Ministry of Labor, we are required by codes of conduct to provide your personal information.
  • We may share information with anti-fraud organizations to prevent any such actions possible (e.g. Cybercrime Prosecution)
  • In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of other parties.

International transfer of your personal information
From time to time we may transfer your personal information to our suppliers or service providers located outside the European Economic Area (EEA), where your personal information will continue to be subject to appropriate legal safeguards. Where we transfer information to our agents or consultants outside the EEA, we will ensure that such information is protected in the same way as it would be within the EEA.

How we use your information to make automated decisions
Sometimes we use systems to make automated decisions based on the personal information we hold (or are permitted to collect from others) about you or your business. This helps us to ensure that our decisions are fast, fair, efficient and correct, based on what we know.

Marketing
At the time of you registration in our customer list, we use the information you provide us for several reasons:

  • to inform you about our latest products, services or offers
  • to contact you if we need to receive from you or provide you with additional information
  • to check from time to time that you are satisfied with our products and services.

We may use your personal information to send you marketing messages - if we have your consent - or for a specific reason, such as to notify you of a recall of a product you have purchased. Therefore, if you have consented, this may be by post, e-mail, text message or social media message. We may also promote products or services through in-app notifications and advertisements. This is where we have a business or commercial reason to use your information, although we will always give you the opportunity to opt out of marketing. We may ask you to confirm or update your personal information when you purchase new products or services in the future. We may also ask you to confirm or update your personal information if there are changes to the law, regulations or the structure of our business. We collect statistics on e-mail open rates and click-throughs using industrial technologies to help us monitor and improve our email newsletters. You can unsubscribe from general mailing lists at any time by clicking on the unsubscribe link at the bottom of any of our e-mails.
Please note that if you opt out of receiving marketing communications from us, we may still contact you about your transactions, your account, customer surveys and competitions in which you have expressed an interest.

Your Rights
In accordance with the law on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you may exercise the rights set out below:

Access and Information
You have the right to be informed of what data we collect, for what purpose we collect it and how long we keep it.
Correction
You have the right to ask us to correct any inaccurate information about you or even to provide additional information about you.
Limitation and objection to processing
You have the right to ask us to restrict or block the processing of your personal data if you question the accuracy of the data we hold about you, if you become aware that we are processing your data unlawfully, or if you no longer wish to receive product promotions and our services.
Portability
You have the right to ask us to transfer your personal information to another organization on your behalf.
Deletion
Finally, you have the right to ask us in writing to delete your personal data if it is no longer necessary for the purpose for which it was collected, if you wish to withdraw your consent to its processing, or if your data is processed unlawfully in breach of the GDPR.

If you wish to exercise these rights, please contact us:

  • By e-mail at: [email protected]
  • By post at the address: 61st km. Athens-Lamia Highway, Schimatari, Boeotia, PC 32009
  • Through our Stores' network

Ensure that you have all the necessary documentation to support your application. Your application will be processed within 30 days of receipt, but this may be extended to two months if the application is complex or numerous.

Note: We hereby inform you that the submission of the request is free of charge. However, a "reasonable fee" may be charged if a request is manifestly unfounded or excessive, particularly if it is repeated.

How long do we keep your personal information
We will keep your personal information for as long as you are a customer of the COMPANY. After you cease to be a customer, we may keep your information for up to 30 years after your last purchase where we used your personal information for warranty obligations. However, we may retain your information for longer than 30 years if we are unable to delete it for legal, tax or technical reasons. We may also retain such information to notify you of any product recalls. In this case, we will ensure that your privacy is protected and only used for these purposes. In addition, we will not retain personal information in identifiable form for longer than necessary. Finally, we will retain your information for as long as we have your active consent for the purposes stated.
Security measures
The Company uses technical and organizational security measures to protect your personal data against loss, destruction and any unauthorized access by third parties.

Links to other websites
Our websites may contain links to other websites operated by other organizations over which we have no control. If you are directed to a third party website from our websites, we encourage you to read their privacy policy.

Social Media
We use social media such as Facebook, Google, YouTube, Instragram and Twitter. Data can be recovered in this way. If you are logged in to one of these networks, the network can match your visit to the site with your user account. If you are a user of a social networking site and do not want the information retrieved from your visit to our sites to be combined, you must first log out of your social networking site before accessing such links.

Contact Us
If you have a question or complaint about this policy, the way we handle your personal information, please contact us:

  • By e-mail at: [email protected]
  • By post letter at the address: 61st km. Athens-Lamia Highway, Schimatari, Boeotia, PC 32009

Complaints to the Data Protection Authority
You have the right to lodge a complaint with the Data Protection Authority if you are concerned about the way in which we have processed your personal data.
Policy changes
We may revise this policy by posting an updated version thereof on our website or by contacting you by email. This policy was revised on 24/05/2021